Technical Support and Assistance
"Maximum Solutions has been great to work with the past 10 years. Whenever we needed any assistance their technical support staff has been right there to help. All their staff is extremely friendly and always willing to go that extra step. We look forward to many more years with Maximum Solutions!"
- Jackie Edwards, RACC Manager - Redwood Falls, MN
Telephone
support is available Monday-Friday from 7:30 AM - 5:00 PM Central
Time.
Need Support?
By phone: 1-800-976-6646
By email: support@maxsolutions.com
After purchasing any Maximum Solutions product, customers
may choose from any of the following technical support and training services.
Standard Support:
Telephone support is provided free for the first thirty (30) days.
After the first thirty days, technical support is billed at a rate
of $100/hour (in 15 minute increments) and charged to a VISA or MasterCard.
Custom Support:
If your organization has specific requests (e.g. customized reports,
additional features, etc.) which are beyond the current scope of any
of our products, Maximum Solutions is willing to provide custom development
to meet your needs. The price for this service will be determined
on a case by case basis. Annual Maintenance Agreement:
The vast majority of our customers choose to subscribe to an annual
maintenance agreement. The annual maintenance agreement provides unlimited
technical support and free product upgrades released during the year.
Important Note: Maximum Solutions has released at least one major
upgrade and several minor updates to each of our products every year
since the inception of the company.
Subscription to an annual maintenance agreement also enables customers
to receive discounts on new software products introduced by Maximum
Solutions.
Training:
Maximum Solutions offers both telephone and on-site training sessions.
Training sessions can be conducted:
- for new clients who are unfamiliar with our products,
- as "refresher courses" for current customers to introduce
them to new features
- as supplemental training for new employees hired within an organization.
Click here to go to our training page