Technical Support FAQ (Frequently Asked Questions) Downloads Manuals & Instructions Request a Demo |
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| Installation Questions | |||
Data Conversion Instructions Converting data from one version of a product to another: 1. Open the NEW version of your product. 2. Login as maxadmin (with the password field left blank). 3. While at the main switchboard screen, hold down the shift key on your keyboard and right click your mouse on the middle column. An Admin Setup Menu should appear. 4. Select Convert Data from v._______ to v._______ (depends on the product and which version you are upgrading from). 5. Press the Locate button to search for your database file. ("MEdat2007.mdb" for MaxEnterprise 2007 users). When you find the old database file, double-click on it and you will be returned to the Convert Data screen. 6. Press the Convert Data button. You will be notified that you can only import into an empty database and be asked you if you wish to delete your existing data at this time. Assuming that you have not done any data entry or scheduling in the new program yet, click Yes. 7. After the conversion process is finished, close all screens and return to the main switchboard. 8. Verify that all data is completely converted into the new version before removing an old database or an older version of the product. BACK TO TOP  No Permissions To Install/Run Program Go to the Manuals/Instructions page for Installation Instructions BACK TO TOP Can't See MaxEnterprise In Program List After Install The MaxEnterprise folder must be moved to the Start Menu/Programs directory for 'All Users', or specific users. Right-click on your start button and select explore. Find the MaxEnterprise program folder(most likely in the Administrator directory) and copy it to the All Users/Start Menu/Program directory. Also see the Installation Instruction document located on the Manuals/Instructions page. BACK TO TOP How To Manually Install Access Runtime To manually install Access Runtime insert the install disk and then right-click on the CD-ROM drive and select 'open'. Open the Runtime folder and double-click the setup.exe file in the Runtime folder to start the install. Manually installing Access Runtime may be required if you are installing on a computer that is running a newer version than Office 2000. BACK TO TOP |
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| Questions on Program Updates | |||
Schedule Grid Is Blank After Installing New Revision After downloading a new revision the scheduling grid gets reset. On the left hand side of the scheduling grid screen there is a 'Select Facilities' button. From there you may select which facilities you would like to view on the grid. After selecting the facilities click the 'OK' button and the facilities will appear on the grid. The MaxEnterprise system will save your settings the next time you go into the grid. BACK TO TOP Checking what Revision the Application is Running You may check which revision you are on by clicking the 'Help' menu located in the top left of your screen. Then click on 'About'. An 'About MaxEnterprise' screen will appear. The application version indicates which revision you are currently on. This screen also indicates your license name, licensed modules, data location, and workgroup file location. BACK TO TOP |
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| Questions on Starting the Program | |||
Can't Find System.mdw This error indicates the MaxSys4.mdw file is missing from the data folder. Make sure the MaxSys4.mdw file was not removed from the folder where the data resides. If the data has been moved without this file you will receive this error until you place the MaxSys4.mdw file with the MEdat2007.mdb file. BACK TO TOP No Login Screen At Startup Right-click on the MaxEnterprise icon on your desktop (or from the program list if it's not on your desktop) and select properties. Insert your cursor on the target line and scroll all the way to the end. Then highlight the '/user "MaxAdmin"' and delete it. Now the next time you open MaxEnterprise it will prompt you with a login screen. BACK TO TOP |
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| Questions on Scheduling Within the Software | |||
Error Message. “No rate exists for Specified Date/Time” This message indicates that there are no rates set up on the 'Rate Structures' screen for the specified date/time. To check the rates go to the Facility Setup section and open the Rate Structures form. In most cases the 'Structure' corresponds to the facility and the 'Rate Level' corresponds to the customer. You are also able to scroll through the records to check to see what dates/times are covered at specific rates. BACK TO TOP The System is Not Pulling in the Correct Rate for Certain Customers Check to make sure to customer is assigned the correct rate level. If the rate level is correct check the rate structures screen (Facility Setup>Rate Structures) to verify the correct hourly rate is assigned to the correct rate level. BACK TO TOP |
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| Questions on Invoicing Within the Software | |||
Editing/Deleting an Invoiced Event The 'Organization Setup' screen gives the option of 'yes', 'no', or 'with password' when addressing the issue of editing/deleting invoiced events. This option is located on the Facility Scheduling tab of the Organization Setup screen. BACK TO TOP Deleting a Single Invoice From the Main Menu, go to the receivables section and open up the Invoice Inquiry form. From here choose the appropriate customer or enter the invoice number in the 'Locate Invoice' field. Select which invoice you want to delete and then click the 'Delete' button. BACK TO TOP |
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| Questions on Reporting Within the Software | |||
Importing and Exporting Schedule Data Go to the Manuals/Instructions page to view the Import/Export Schedule Data instructions. BACK TO TOP Exporting Reports to Email/Microsoft Word/Excel/HTML To export reports first preview the desired report. Then either click the 'Export' button, the Microsoft Word/Excel icon, or the Envelope icon (used for exporting to email). These options are located at the top of the report on the menu bar. If the 'Export' button is selected a 'Export Report to..' screen appears. 1. Choose the destination from the 'Save In' drop down box. 2. Specify a file name. 3. Choose a file type from the 'Save As Type' drop down box. If the Microsoft Word/Excel icon is selected the report will be exported directly to Word/Excel. If the Envelope icon is selected a 'Send' screen will appear asking which file format the report will get emailed in. Then a new email message will be created with the report attached. Finally, the recipients email address is required in order for the email to be sent. NOTE: Emailing reports directly out of MaxEnterprise requires Microsoft Outlook/Outlook Express to be the primary email editor. BACK TO TOP |
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| General Questions in Regards to the Software | |||
When to do Repair and Compact. Precautions. A 'Repair and Compact' should be done after a large amount of data entry or a large amount of data removal. How: From the 'Start' menu select Programs. Then select MaxEnterprise 200x from your program list. A submenu will appear with the option to 'Repair and Compact Data' and 'Repair and Compact Application'. Precautions: Repairing and Compact Data in a Office XP Network Environment may require the permission to be reset on the folder/file. Suggestions: If in a Network Environment it is advised to make sure all users are out of the system then make a copy of the data on the server and paste it locally. Then run the repair and compact and move the local data back out to the server. BACK TO TOP Backing up the Data File The only file that needs to be backed up is the MEdat2005.mdb file. If there isn't a backup program currently running on your system the easiest way to back up the data is burn the data to a disc or some sort of removable media. BACK TO TOP How to Apply Payments Go to the Manuals/Instructions page to view the Payments/Credits Quick Guide. BACK TO TOP Duplicate names error If your system requires a username and password to login to MaxEnterprise login as username:MaxAdmin and leave the password 'blank'. 1. When in the system, move your move cursor to the middle column, hold your 'shift' key down and right-click your mouse. 2. A admin menu should appear. Select the option 'Fix Autonumber Key Indexes (Error 3022)'. 3. Click 'OK' and repeat step 1. 4. Select the option 'Fix Autonumber Keys New (Error 3022). 5. Click 'OK' BACK TO TOP Adding a Customer There are 2 ways to add a customer. Customers are separated into two types; Companies and Families. To add a Company: First go to the customers section on the main menu and select 'Companies' to open the form. When the primary contact does not exist in the database: 1. Click on the 'Quick Company' button. 2. Insert the short name, company name, primary contact, first name, primary contact last name, select a customer type and any other additional information (optional). 3. Click 'OK' and the company will be added. When the primary contact does exist in the database: 1. Open up the Companies screen. 2. Click the 'New' button. 3. Insert a company name, short name, and select a customer type. 4. Click the primary contact drop down box and select a name from the list. To add a Family: Repeat the previous steps on the Families form instead of the Companies form. BACK TO TOP Video Link Shows as an Unregistered Demo Exit out of MaxVideo Link and try to open up MaxVideo Link again. If the same problem occurs exit out of MaxVideo Link. Copy the MaxE2007.lic file from the C:\MaxE2007 folder and paste it into the C:\Program Files\MaxVideo Link folder. Open up MaxVideo Link again. If the screen still displays 'Unregistered Demo' contact technical support at 800-976-6646 BACK TO TOP How to Set Up MaxVideo Link Go to the Manuals/Instructions page to view the MaxVideo Link Set Up Instructions BACK TO TOP |
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